Privacy Policy
Effective Date: 06.04.2026
1. Who We Are
This Privacy Policy explains how Home Staff Europe (“Home Staff Europe,” “we,” “us,” or “our”) collects, uses, stores, shares, and otherwise processes personal data when you visit our website, contact us, request our services, submit an inquiry, apply for a vacancy, or otherwise interact with us.
Home Staff Europe is a domestic staff recruitment agency operating from Portugal and providing recruitment and placement-related services, including the search, screening, shortlisting, and introduction of domestic staff candidates to private clients.
For the purposes of the General Data Protection Regulation (“GDPR”), Home Staff Europe acts as a data controller where it determines the purposes and means of processing personal data. In some cases, service providers acting on our behalf may process personal data as data processors.
2. Data Controller Details
Home Staff Europe
Location: 2775-397 Carcavelos, Portugal
NIF: 303051990
Phone: +351 924 389 717
Email: homestaffeurope@gmail.com
3. Scope of This Policy
This Privacy Policy applies to personal data relating to:
• website visitors;
• prospective clients and client representatives;
• job applicants and candidates;
• referees or references provided in connection with candidates;
• individuals who contact us by email, phone, WhatsApp, website form, social media, or otherwise;
• persons whose data is included in service requests, placement inquiries, or related communications.
Under the GDPR, personal data means any information relating to an identified or identifiable natural person. Processing includes collection, storage, use, disclosure, consultation, erasure, and other operations performed on personal data.
4. What Personal Data We Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
4.1 Website and communication data
• full name;
• email address;
• phone number;
• country and city;
• communication content;
• inquiry details;
• records of correspondence and follow-up communications.
4.2 Client and prospective client data
• identification and contact details;
• household staffing needs and preferences;
• information about the role to be filled;
• work location, schedule, and employment expectations;
• billing or contractual details;
• feedback regarding candidates and placements.
4.3 Candidate data
• name, contact details, city/country of residence;
• CV/resume data;
• work history and qualifications;
• language skills;
• references and recommendation information;
• interview notes and recruitment assessments;
• right-to-work or residency-related information where necessary for recruitment and placement;
• other information voluntarily provided by the candidate.
4.4 Children-related and household information
Where relevant to a client inquiry, we may receive limited information about children in the household, such as age ranges, care requirements, schedule, allergies, routines, or language preferences. We request that only the minimum necessary information be shared.
4.5 Technical and usage data
When you use our website, we may collect technical data such as:
• IP address;
• browser type;
• device information;
• referring pages;
• access times;
• pages visited;
• cookie or similar technology data, depending on your settings and consent choices.
5. How We Collect Personal Data
We may collect personal data:
• directly from you when you fill in a form, contact us, subscribe, send an inquiry, or apply for a role;
• during recruitment and placement communications;
• from references or referees named by candidates;
• from public professional sources, where lawful;
• automatically through website technologies such as cookies and analytics tools, where applicable and, when required, based on consent.
6. Purposes of Processing and Legal Bases
Under the GDPR, processing is lawful only where at least one legal basis applies, including consent, contractual necessity, legal obligation, vital interests, public interest, or legitimate interests.
We process personal data for the following purposes:
6.1 To respond to inquiries and communicate with you
We process contact and communication data to answer questions, provide information about our services, schedule calls or interviews, and maintain business correspondence.
Legal basis:
• steps taken at your request before entering into a contract;
• our legitimate interests in managing inquiries and business communications.
6.2 To provide recruitment and placement services
We process data to understand staffing needs, source and shortlist candidates, arrange interviews, verify information, support placements, and manage service delivery.
Legal basis:
• performance of a contract or steps prior to entering into a contract;
• our legitimate interests in operating a recruitment business and matching suitable candidates with clients.
6.3 To assess candidates and present profiles to clients
We process candidate data to evaluate suitability for roles, verify experience, conduct reference-related checks where lawful, and present relevant profiles to prospective employers.
Legal basis:
• steps taken at the request of the candidate before entering into an employment or placement relationship;
• our legitimate interests in recruitment, placement, and service quality;
• consent where we rely on it for specific disclosures or optional uses.
6.4 To comply with legal, tax, accounting, and contractual obligations
We may process personal data for invoicing, recordkeeping, legal compliance, dispute handling, and enforcement of our contractual rights and obligations.
Legal basis:
• compliance with a legal obligation;
• performance of a contract;
• our legitimate interests in establishing, exercising, or defending legal claims.
6.5 To improve our website, user experience, and services
We may use technical and analytics data to maintain website functionality, measure performance, and improve website content and service delivery.
Legal basis:
• our legitimate interests for strictly necessary technical operations;
• consent for non-essential cookies or analytics where required.
6.6 To send service-related or marketing communications
Where permitted by applicable law, we may send updates about our services, vacancies, or relevant information.
Legal basis:
• consent, where required;
• our legitimate interests, where lawful and subject to your right to object.
7. Special Categories of Data
As a rule, we do not ask for special categories of personal data unless they are genuinely necessary and lawful in the context of recruitment or placement. Under the GDPR, special categories include data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used for identification, health data, and data concerning sex life or sexual orientation. Their processing is generally prohibited unless a specific exception applies.
If you voluntarily provide such data, or if it becomes necessary in a particular placement context, we will process it only where there is a valid legal basis and an applicable condition under the GDPR or relevant national law.
8. Recipients of Personal Data
We may disclose personal data only where necessary and lawful to:
• prospective or actual clients, where candidate presentation is required;
• candidates, where client-side role details must be shared;
• IT, hosting, website, CRM, email, cloud-storage, analytics, or communications providers acting on our behalf;
• accountants, legal advisers, and professional service providers;
• regulators, supervisory authorities, courts, law enforcement, or other public bodies where required by law;
• other parties where disclosure is necessary to establish, exercise, or defend legal claims.
Where third parties process personal data on our behalf, they act under contractual instructions and must implement appropriate safeguards.
9. International Transfers
Because we may work with clients, candidates, and service providers in multiple countries, personal data may be transferred outside the European Economic Area (“EEA”). When this happens, we will ensure that the transfer is made in accordance with the GDPR.
This may include transfers:
• to countries covered by an adequacy decision of the European Commission; or
• subject to appropriate safeguards, such as Standard Contractual Clauses, where required.
10. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for service delivery, recruitment, follow-up, legal compliance, recordkeeping, and the establishment or defence of legal claims.
Retention periods may vary depending on:
• whether you are a website visitor, client, candidate, or referee;
• whether a contract or placement process is ongoing;
• applicable legal, accounting, tax, or limitation-period requirements;
• whether continued retention is reasonably necessary for dispute resolution or fraud prevention.
Where retention is no longer necessary, we will erase or anonymise the data, unless continued storage is required by law.
The GDPR requires that data subjects be informed of the storage period or the criteria used to determine it.
11. Security Measures
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
No internet transmission or storage system can be guaranteed to be 100% secure. However, we take reasonable and proportionate steps to protect the personal data we process.
12. Personal Data Breaches
If we become aware of a personal data breach, we will assess it and, where required by law, notify the competent supervisory authority without undue delay and, where feasible, within 72 hours. Where a breach is likely to result in a high risk to individuals, affected data subjects will also be informed where required.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies for technical operation, security, preferences, analytics, and, where applicable, content or marketing purposes.
Under EU online-privacy rules, cookies that are strictly necessary for the transmission of a communication or for providing a service explicitly requested by the user do not require consent. Non-essential cookies, including many analytics, advertising, and tracking cookies, generally require prior consent before they are set.
Where required, our website will present a cookie banner allowing users to:
• accept all cookies;
• reject non-essential cookies; or
• manage cookie preferences.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
14. Your Rights Under the GDPR
Subject to applicable law and any relevant limitations, you may have the following rights:
• Right to be informed about how your personal data is processed;
• Right of access to confirm whether we process your data and to receive a copy of it;
• Right to rectification of inaccurate or incomplete personal data;
• Right to erasure in certain circumstances;
• Right to restriction of processing in certain circumstances;
• Right to data portability where applicable;
• Right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent at any time where processing is based on consent, without affecting prior lawful processing;
• Right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us using the details in Section 2.
15. Complaints
If you believe that your personal data has been processed unlawfully, we encourage you to contact us first so we can try to resolve the matter.
You also have the right to lodge a complaint with the competent data protection authority. As Home Staff Europe is established in Portugal, the Portuguese supervisory authority is:
CNPD – Comissão Nacional de Proteção de Dados
Av. D. Carlos I, 134, 1º, 1200-651 Lisboa, Portugal
Email: geral@cnpd.pt
16. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We recommend that you review their privacy notices separately.
17. Children’s Data
Our website and services are not directed to children. However, because we operate in the domestic staffing and childcare field, we may receive limited information about children from parents or legal guardians as part of a staffing request. We ask clients to share only the minimum information necessary for recruitment and placement purposes.
If you believe that personal data relating to a child has been shared with us unlawfully, please contact us so we can review and, where appropriate, delete the information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or website changes. The updated version will be published on this page with a revised “Last Updated” date.
19. Contact Us
If you have any questions about this Privacy Policy or about how we process personal data, please contact:
Home Staff Europe
Location: 2775-397 Carcavelos, Portugal
NIF: 303051990
Phone: +351 924 389 717
Email: homestaffeurope@gmail.com
1. Who We Are
This Privacy Policy explains how Home Staff Europe (“Home Staff Europe,” “we,” “us,” or “our”) collects, uses, stores, shares, and otherwise processes personal data when you visit our website, contact us, request our services, submit an inquiry, apply for a vacancy, or otherwise interact with us.
Home Staff Europe is a domestic staff recruitment agency operating from Portugal and providing recruitment and placement-related services, including the search, screening, shortlisting, and introduction of domestic staff candidates to private clients.
For the purposes of the General Data Protection Regulation (“GDPR”), Home Staff Europe acts as a data controller where it determines the purposes and means of processing personal data. In some cases, service providers acting on our behalf may process personal data as data processors.
2. Data Controller Details
Home Staff Europe
Location: 2775-397 Carcavelos, Portugal
NIF: 303051990
Phone: +351 924 389 717
Email: homestaffeurope@gmail.com
3. Scope of This Policy
This Privacy Policy applies to personal data relating to:
• website visitors;
• prospective clients and client representatives;
• job applicants and candidates;
• referees or references provided in connection with candidates;
• individuals who contact us by email, phone, WhatsApp, website form, social media, or otherwise;
• persons whose data is included in service requests, placement inquiries, or related communications.
Under the GDPR, personal data means any information relating to an identified or identifiable natural person. Processing includes collection, storage, use, disclosure, consultation, erasure, and other operations performed on personal data.
4. What Personal Data We Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
4.1 Website and communication data
• full name;
• email address;
• phone number;
• country and city;
• communication content;
• inquiry details;
• records of correspondence and follow-up communications.
4.2 Client and prospective client data
• identification and contact details;
• household staffing needs and preferences;
• information about the role to be filled;
• work location, schedule, and employment expectations;
• billing or contractual details;
• feedback regarding candidates and placements.
4.3 Candidate data
• name, contact details, city/country of residence;
• CV/resume data;
• work history and qualifications;
• language skills;
• references and recommendation information;
• interview notes and recruitment assessments;
• right-to-work or residency-related information where necessary for recruitment and placement;
• other information voluntarily provided by the candidate.
4.4 Children-related and household information
Where relevant to a client inquiry, we may receive limited information about children in the household, such as age ranges, care requirements, schedule, allergies, routines, or language preferences. We request that only the minimum necessary information be shared.
4.5 Technical and usage data
When you use our website, we may collect technical data such as:
• IP address;
• browser type;
• device information;
• referring pages;
• access times;
• pages visited;
• cookie or similar technology data, depending on your settings and consent choices.
5. How We Collect Personal Data
We may collect personal data:
• directly from you when you fill in a form, contact us, subscribe, send an inquiry, or apply for a role;
• during recruitment and placement communications;
• from references or referees named by candidates;
• from public professional sources, where lawful;
• automatically through website technologies such as cookies and analytics tools, where applicable and, when required, based on consent.
6. Purposes of Processing and Legal Bases
Under the GDPR, processing is lawful only where at least one legal basis applies, including consent, contractual necessity, legal obligation, vital interests, public interest, or legitimate interests.
We process personal data for the following purposes:
6.1 To respond to inquiries and communicate with you
We process contact and communication data to answer questions, provide information about our services, schedule calls or interviews, and maintain business correspondence.
Legal basis:
• steps taken at your request before entering into a contract;
• our legitimate interests in managing inquiries and business communications.
6.2 To provide recruitment and placement services
We process data to understand staffing needs, source and shortlist candidates, arrange interviews, verify information, support placements, and manage service delivery.
Legal basis:
• performance of a contract or steps prior to entering into a contract;
• our legitimate interests in operating a recruitment business and matching suitable candidates with clients.
6.3 To assess candidates and present profiles to clients
We process candidate data to evaluate suitability for roles, verify experience, conduct reference-related checks where lawful, and present relevant profiles to prospective employers.
Legal basis:
• steps taken at the request of the candidate before entering into an employment or placement relationship;
• our legitimate interests in recruitment, placement, and service quality;
• consent where we rely on it for specific disclosures or optional uses.
6.4 To comply with legal, tax, accounting, and contractual obligations
We may process personal data for invoicing, recordkeeping, legal compliance, dispute handling, and enforcement of our contractual rights and obligations.
Legal basis:
• compliance with a legal obligation;
• performance of a contract;
• our legitimate interests in establishing, exercising, or defending legal claims.
6.5 To improve our website, user experience, and services
We may use technical and analytics data to maintain website functionality, measure performance, and improve website content and service delivery.
Legal basis:
• our legitimate interests for strictly necessary technical operations;
• consent for non-essential cookies or analytics where required.
6.6 To send service-related or marketing communications
Where permitted by applicable law, we may send updates about our services, vacancies, or relevant information.
Legal basis:
• consent, where required;
• our legitimate interests, where lawful and subject to your right to object.
7. Special Categories of Data
As a rule, we do not ask for special categories of personal data unless they are genuinely necessary and lawful in the context of recruitment or placement. Under the GDPR, special categories include data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used for identification, health data, and data concerning sex life or sexual orientation. Their processing is generally prohibited unless a specific exception applies.
If you voluntarily provide such data, or if it becomes necessary in a particular placement context, we will process it only where there is a valid legal basis and an applicable condition under the GDPR or relevant national law.
8. Recipients of Personal Data
We may disclose personal data only where necessary and lawful to:
• prospective or actual clients, where candidate presentation is required;
• candidates, where client-side role details must be shared;
• IT, hosting, website, CRM, email, cloud-storage, analytics, or communications providers acting on our behalf;
• accountants, legal advisers, and professional service providers;
• regulators, supervisory authorities, courts, law enforcement, or other public bodies where required by law;
• other parties where disclosure is necessary to establish, exercise, or defend legal claims.
Where third parties process personal data on our behalf, they act under contractual instructions and must implement appropriate safeguards.
9. International Transfers
Because we may work with clients, candidates, and service providers in multiple countries, personal data may be transferred outside the European Economic Area (“EEA”). When this happens, we will ensure that the transfer is made in accordance with the GDPR.
This may include transfers:
• to countries covered by an adequacy decision of the European Commission; or
• subject to appropriate safeguards, such as Standard Contractual Clauses, where required.
10. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for service delivery, recruitment, follow-up, legal compliance, recordkeeping, and the establishment or defence of legal claims.
Retention periods may vary depending on:
• whether you are a website visitor, client, candidate, or referee;
• whether a contract or placement process is ongoing;
• applicable legal, accounting, tax, or limitation-period requirements;
• whether continued retention is reasonably necessary for dispute resolution or fraud prevention.
Where retention is no longer necessary, we will erase or anonymise the data, unless continued storage is required by law.
The GDPR requires that data subjects be informed of the storage period or the criteria used to determine it.
11. Security Measures
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
No internet transmission or storage system can be guaranteed to be 100% secure. However, we take reasonable and proportionate steps to protect the personal data we process.
12. Personal Data Breaches
If we become aware of a personal data breach, we will assess it and, where required by law, notify the competent supervisory authority without undue delay and, where feasible, within 72 hours. Where a breach is likely to result in a high risk to individuals, affected data subjects will also be informed where required.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies for technical operation, security, preferences, analytics, and, where applicable, content or marketing purposes.
Under EU online-privacy rules, cookies that are strictly necessary for the transmission of a communication or for providing a service explicitly requested by the user do not require consent. Non-essential cookies, including many analytics, advertising, and tracking cookies, generally require prior consent before they are set.
Where required, our website will present a cookie banner allowing users to:
• accept all cookies;
• reject non-essential cookies; or
• manage cookie preferences.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
14. Your Rights Under the GDPR
Subject to applicable law and any relevant limitations, you may have the following rights:
• Right to be informed about how your personal data is processed;
• Right of access to confirm whether we process your data and to receive a copy of it;
• Right to rectification of inaccurate or incomplete personal data;
• Right to erasure in certain circumstances;
• Right to restriction of processing in certain circumstances;
• Right to data portability where applicable;
• Right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent at any time where processing is based on consent, without affecting prior lawful processing;
• Right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us using the details in Section 2.
15. Complaints
If you believe that your personal data has been processed unlawfully, we encourage you to contact us first so we can try to resolve the matter.
You also have the right to lodge a complaint with the competent data protection authority. As Home Staff Europe is established in Portugal, the Portuguese supervisory authority is:
CNPD – Comissão Nacional de Proteção de Dados
Av. D. Carlos I, 134, 1º, 1200-651 Lisboa, Portugal
Email: geral@cnpd.pt
16. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We recommend that you review their privacy notices separately.
17. Children’s Data
Our website and services are not directed to children. However, because we operate in the domestic staffing and childcare field, we may receive limited information about children from parents or legal guardians as part of a staffing request. We ask clients to share only the minimum information necessary for recruitment and placement purposes.
If you believe that personal data relating to a child has been shared with us unlawfully, please contact us so we can review and, where appropriate, delete the information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or website changes. The updated version will be published on this page with a revised “Last Updated” date.
19. Contact Us
If you have any questions about this Privacy Policy or about how we process personal data, please contact:
Home Staff Europe
Location: 2775-397 Carcavelos, Portugal
NIF: 303051990
Phone: +351 924 389 717
Email: homestaffeurope@gmail.com
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